(Primary PSAP)
The first step in the emergency response chain is critical, and it’s where accuracy, speed, and trust matter most.
We bring scale and resilience that few centers can match.
When someone calls 9-1-1, Northern911 is the first point of contact. Our APCO-certified 9-1-1 Telecommunicators answer the call immediately, gather critical information, and determine whether police, fire, or ambulance services are required. We then transfer the caller to the appropriate dispatch agency, staying on the line when necessary to ensure a seamless handoff. This first step in the emergency response chain is critical, and it’s where accuracy, speed, and trust matter most.
For more than 20 years, municipalities have relied on Northern911 as their Primary PSAP. Today, we handle more than 275,000 Primary PSAP calls annually on behalf of over 100 municipalities, representing close to one million residents. Our proven processes, strict adherence to national standards, and early adoption of NG9-1-1 make us one of the most experienced and future-ready PSAPs in the country.
We bring scale and resilience that few centers can match. With bilingual (English and French) coverage and operations built with resilience and surge capacity to keep your community protected, even under pressure, our communities gain the confidence that every 9-1-1 call will be answered quickly, handled professionally, and directed to the right help without delay.
20+
YEARS
Serving as a trusted Primary PSAP
100+
COMMUNITIES
Trust us
1 Million
RESIDENTS
Protected Every day
275,000+
CALLS ANNUALLY
Handled with Precision and Care
95%
in 20 SECONDS
Calls answered to NENA standards
Trusted PSAP Partner since 2002.
