A direct path to the right ECC – anywhere in the U.S. or Canada
Every ECC occasionally receives a 9-1-1 call that doesn’t belong in their jurisdiction – whether it’s a wellness check, a wireless misroute, or a cross-border call. Tracking down the correct agency can delay response and tie up Telecommunicators who should be focused on local emergencies.
Northern911’s Out-of-Jurisdiction Support Line gives ECCs a fast, reliable way to get those calls where they belong. Our APCO-certified 9-1-1 Telecommunicators verify the caller’s location and connect them directly to the appropriate ECC, anywhere in the United States or Canada, while ensuring critical information is relayed accurately and securely.
Common Use Cases
- Wellness checks: A caller in California requests help for a parent in Florida.
- Wireless misroutes: A mobile call hits the wrong PSAP due to tower or carrier routing.
- Jurisdictional transfers: A call belongs to a neighboring county, state, or province.
Why ECCs Choose Northern911
- Fast, accurate transfers: Calls are routed over the 9-1-1 network whenever available, avoiding delays common with administrative-line transfers.
- Cross-border capability: Seamless routing between the U.S. and Canada.
- Trusted professionals: Staffed 24/7 by APCO-certified 9-1-1 Telecommunicators in a secure, NG9-1-1-ready facility.
- Proven performance: The same trusted team providing default routing and backup PSAP services across North America.
Service Options
Shared Access (Complimentary)
ECCs can access Northern911’s shared Out-of-Jurisdiction Support Line for up to 5 calls per month at no cost.
- Calls are answered through a shared IVR with standard hold times.
- The caller or ECC agrees to accept charges before transfer (charges apply if used beyond 5 calls per month).
- Designed for rare or occasional cross-jurisdictional transfers.
Dedicated Account (Premium)
For ECCs that require professional-grade performance and visibility, our dedicated paid service offers:
- Direct connection to a live Telecommunicator (no IVR).
- NENA-compliant answer times (95% within 20 seconds).
- Optional custom answer phrase.
- Detailed monthly reporting for quality assurance and audits.
- Priority handling with 24/7 coverage.
