What happens if, during the course of a call, it becomes clear that someone needs immediate police, fire, or ambulance help?
When Your Operators Need to Connect Callers to 911 Across North America
Call centers today handle calls from vast geographic areas, insurance providers, crisis lines, telehealth platforms, or technical assistance lines may all find themselves supporting callers located far outside their own service region.
But what happens if, during the course of a call, it becomes clear that someone needs immediate police, fire, or ambulance help?
When a call center agent dials 911 directly, they are routed to the 911 Communication Center serving the agent’s location, not the caller’s. That creates delays and confusion in the middle of an emergency.
Northern911 solves this problem.
How It Works
Why Partner With Northern911
- Nationwide coverage – Transfers to 911 centers anywhere in Canada or the United States.
- Fast response – Calls are handled to NENA standards, with 95% answered in under 20 seconds.
- Proven infrastructure – Built to 911 standards with redundant routing and disaster recovery.
- Trusted by crisis partners – Northern911 supports 9-8-8 Suicide Crisis Helpline in Canada, helping keep people safe every day.
Who Benefits
- Insurance Companies – when policyholders report accidents or urgent health crises outside your service area
- Crisis Centers – when intervention requires immediate police or EMS dispatch
- Telehealth Platforms – when a remote clinician identifies an emergency in a patient’s location
- National Hotlines & Helplines – where callers may be located anywhere across the country
