Northern911 is a subsidiary of Northern Communications Services Ltd. (NCS) Our parent company Northern Communications (NCS) provides 365/24/7 customer support and broad non-emergency service offerings. 

If you need individuals notified in the event of any emergency, NCS can do that for you. What about after hours? Do you need to have a notification service in place when your own staff are not working? Do you wish to offload handling specialty numbers like 411, 611, 711 etc. Let us know how Northern Communications can assist. 

411 Directory Assistance

NCS provides a back-end service for VoIP providers who wish to allow their clients to dial 4-1-1 (or 555-1212) for Directory Assistance NCS CAM-X certified operators will quickly and accurately process the call, search the information and deliver the result to your customer.  NCS can even provide you with the inbound Caller Id’s to assist your bill out!

411 Directory Assistance Process:

  1. Your client calls 411.
  2. You set up your switch to route 411 calls to us. (This can be a standard PSTN connection or a SIP interface.)
  3. Your switch routes that call to NCS.
  4. NCS answer and ask what number they need to find.
  5. NCS do the database look up and provide the answer to the Caller’s inquiry.
  6. The caller writes the number down and calls it on their own.
  7. (NCS does not call completion at this time)
  8. In addition to 411, NCS recommends you also route 1411, 555-1212 and (xxx) 555-1212.

Call Northern Communications at 800-461-3317 or 705-673-6888 and ask to speak to a sales representative. We look forward to speaking with you!

Northern Communications provides directory assistance for VoIP providers who wish to allow their clients to dial 4-1-1 (or 555-1212) for Directory Assistance.  Our CAM-X certified operators will quickly and accurately process the call, search the information and deliver the result to your customer.

711 Translation and IP Relay Service

NCS can provide you with a Message Relay Service for the deaf, deafened, hard of hearing or speech impaired (DHHSI) community who use a TTY/TDD (telephone typewriter/telephone device) or IP Relay services.

TTY/TDD Message Relay Process:

  • NCS operators receive a TTY call like any other live call. It appears to the operator in a special state so they know that it is a TTY call.
  • When the operator answers the call, a TTY messaging prompt appears automatically and a text chat session is instituted.  The operator and the TTY caller can then communicate using typewritten messages.  In turn, the operator can then relay messages by voice to the person slated to receive the call.   In the event of an emergency the call can then be handled like any other emergency call and the appropriate dispatch will occur.
  • Should a person with hearing wish to communicate with a person who is hearing impaired, the hearing person calls into our line and communicates in a normal fashion to our Call Taker. The Call Taker then “Relays” the message to the hearing-impaired person via TTY.
  • As a result of our latest technology upgrades all of the text calls can be logged for client billing, reporting and archiving purposes.

IP Relay Service (or Web-based text relay service) Process:

  • A user of the IP Relay service accesses the web to initiate a text conversation with one of our operators.
  • The operator receives two notifications (audio and visual) that someone has initiated a chat session and replies to the message. The operator can then relay messages by voice to the person slated to receive the call. In the event of an emergency the call can then be handled like any other emergency call and the appropriate dispatch will occur.
  • Should a person with hearing wish to communicate with a person who is hearing impaired, the hearing person calls into our line and communicates in a normal fashion to our Call Taker. The Call Taker then “Relays” the message to the hearing-impaired person via IP Relay.

Call Northern Communications at 800-461-3317 or 705-673-6888 and ask to speak to a sales representative. We look forward to speaking with you!

Northern Communications can provide you with a Message Relay Service for the deaf, deafened, hard of hearing or speech impaired (DHHSI) community who use a TTY/TDD (telephone typewriter/telephone device) or IP Relay services.

611 Repair Assistance

NCS can aid your clients encountering technical difficulties with their telephone service. NCS can answer and pre-screen their 611 call and direct them to the appropriate personnel within your organization.  You provide the information on how you want the calls handled and NCS operators will ensure your clients are well taken care of!

611 Repair Assistance Process:

  • NCS Call Takers answer your line for 611 repair calls.
  • Your switch routes 611 calls to us.
  • This can be a standard PSTN connection or a SIP interface.
  • We are not a technical support desk but can offer previously supplied instructions for common issues, create repair tickets, call your on-call technicians or escalate as required if a “serious” problem exists or filter calls to be simply e-mailed to you to be handled by you the next business day.
  • NCS can also direct them to your web site if some technical information exists there.
  • NCS will follow your instructions.

Call Northern Communications at 800-461-3317 or 705-673-6888 and ask to speak to a sales representative. We look forward to speaking with you!

When your customers encounter technical difficulties with their telephone service Northern Communications can answer and pre-screen their 6-1-1 call and direct them to the appropriate personnel within your organization.  You provide the information on how you want the calls handled and our skilled operators will ensure your clients are well taken care of! 

Dial 0 Service

NCS provides a cost-effective manner to provide your clients with Dial 0 and Operator services. 

Dial 0 and Operator Service Process:

  1. NCS can have one of our Call Takers answer your line for Dial 0 and Operator type calls.
  2. You set up your switch to route 0 dialed calls to us.
    • This can be a standard PSTN connection or a SIP interface.
  3. Often NCS provides the following;
    • Some minimal sales information and/or NCS directs them to the appropriate sales contact.
    • NCS direct callers who inquire regarding billing, disconnects, notices etc. to the appropriate administration contact.
    • NCS direct callers who inquire regarding technical issues, bad audio etc. to the appropriate repair contact. (Note if you subscribe to our 611 service we simply change accounts and continue with the client.)
    • For general inquires we provide the business hours, web site address, e-mail address etc.
    • NCS provide long distance assistance for country codes etc.
    • NCS can provide your internal directory of telephone numbers and e-mail addresses of your staff if provided
    • Other items as mutually agreed.
    • NCS will follow your instructions.

In addition, our NCS non-emergency Call Takers share the same call platform as our 911 Call Takers so one of the great benefits that you get with dealing with us on this is that if a client calls 0 in an emergency we can quickly transfer them to our 911 Emergency Response Centre and get them the help they need.

Call Northern Communications at 800-461-3317 or 705-673-6888 and ask to speak to a sales representative. We look forward to speaking with you!

Northern Communications provides a cost-effective manner to provide your clients with Dial 0 and Operator services.