With over 60 years of experience, Northern911 has the foundation to deliver innovative, high quality, customized services to our North American client base. Our core business is helping people in their times of need. It’s what we do all day, every day.
At Northern911 we achieve our mission by providing reliable, efficient, and accurate services in the areas of Enhanced 911 (E911), Voice over Internet Protocol (VoIP) 911, Alarm Monitoring, Fire Dispatch, Vehicular Telematics, and GPS Monitoring. With coverage across North America our Monitoring Centre responds swiftly to emergency situations to help protect life and property. Our Emergency Response Specialists are APCO certified and undergo extensive training and quality control to ensure the highest quality customer experience.
Integrity is indispensable to our mission. We act with honesty and adhere to the highest standards of values and principles through our every action and decision. We accept our responsibility for Life Safety and subject ourselves to the highest standards of public trust.
Highlights:
Our Certified Emergency Response Specialists deliver the highest quality customer experience available 24/7/365. We are inclusive and with a translation service for over 170+ languages allow callers to communicate in their language of choice in their time of need. As well, our Specialists also provide TTY/TTD and “Text with 911” services for the hearing and speech impaired community.
- Northern911 pioneered VoIP 911 Call Transfer and Emergency Dispatch service in Canada and now is the number one choice of VoIP providers across the nation.
- Seconds count in an emergency: With an 95% average answer time of 3 rings or less you can be sure that Northern911 makes your call a priority.
- Northern911 is the Primary PSAP for many communities across the province. We are also the secondary PSAP and perform fire dispatch in approximately 60 communities.
- We strive to never have a single point of failure. Our technology platforms use multiple redundancies to ensure reliable service when it counts.
Northern911 is the largest ULC listed alarm monitoring station in Northern Ontario and monitors all types of alarms (burglary, fire, environmental, etc.) on a sub-contract basis for a number of alarm dealers.
- We are built to 911 standards and handle thousands of emergency calls every month. The benefits of that infrastructure and training makes us unique in serving our other emergency clients.
- Our Continuous Operations Plan ensures continuity of coverage in the event of a disaster. Disaster planning is part of our culture and we analyze ways to serve our clients better on a regular basis.
Community Involvement
A percentage from the proceeds from the all the services and/or equipment that we provide is donated back to the community and to various helping charities. The Northern Group of Companies supported many organizations in the past year. Together, we are making a difference in the communities we live and do business in.
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Certifications
Northern911 is internationally recognized and certified by multiple third party organizations for training, infrastructure, and for providing the highest levels of customer service. Our Underwriters Laboratories of Canada (ULC) Listed Central Station has been awarded the Five Diamond Certification by The Monitoring Association (TMA). This assures reliable quality alarm monitoring through proficiency of some of the strictest industry standards. In fact, initial and ongoing training is essential to our mission. Northern911 ensures that our Emergency Response Specialists have the expertise and abilities to meet the demands of emergency situations. It is a job requirement that all 911 Call Takers are certified by the Association of Public-Safety Communications Officials (APCO).
SOC2 Type 1 Certification
Northern911, a division of Northern Communication Services Inc. is proud to announce that it has completed its SOC 2 Type I audit.
SOC – Service Organization Control. This attestation is evidence of Northern911’s strong commitment to data protection and privacy protocols on behalf of its customers, and proof that the company has the necessary internal controls and processes in place to deliver on this promise. SOC 2 certification is widely seen as the leading benchmark for enterprise data security and provides an independent, third-party validation that a service organization’s information security practices meet industry standards. Our client data is highly sensitive and may be personal in nature. Protecting that information for our clients and their clients has always been a top priority for Northern911. We are a better company for having gone through this process and as a client you can be more comfortable in knowing that we take the security and confidentiality of your data so seriously. See the Press Release here.
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> TMA Five Diamond Certification. International certification granted to central stations that achieve five points of excellence including commitment to random inspections, to ongoing job-related education, reducing false dispatches, and to the highest levels of customer service. To view our certificate, please click here To view the Press Release, please click here. |
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International certification for public safety communications professionals to ensure our Call Takers have the foundational knowledge and abilities every to meet the demands of this critical work. |
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> Underwriters Laboratories (ULC) Central Station. National certification to ensure the highest quality for central stations in compliance with CPVXC.BP7406, Commercial Type Signal Receiving Centres, Full and Shared Service and DAYIC.S6804, Fire Protective Signaling Systems, Signal Receiving Centres, Full and Shared Service. Search for Northern911 in the Online Database |
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The Canadian Call Center Association 24 / 7 Site Certification is awarded to sites that adhere to high level of proficiency, good business practices, documentation of procedures, and levels of redundancy necessary for 24 / 7 preparedness. |
Our Partners
Our Affiliates
